Refund & Shipping Policy
Last Updated: October 1, 2025
At FirstAds Digital, we provide digital marketing, SEO, web development, and market research services. This Refund & Shipping Policy outlines our terms regarding refunds, cancellations, and delivery of digital services. All payments are processed securely through Razorpay payment gateway.
IMPORTANT: Please read this policy carefully before making any payment. By completing a payment through Razorpay, you acknowledge and accept these terms.
NO REFUND POLICY - All Sales Are Final
FirstAds Digital maintains a strict NO REFUND policy for all services purchased. All payments made through our Razorpay payment gateway are final and non-refundable under any circumstances whatsoever. Once your payment is successfully processed through Razorpay and you receive payment confirmation, the transaction is considered complete and final. No refunds, chargebacks, or reversals will be entertained for any reason including but not limited to change of mind, dissatisfaction with results, project delays, personal circumstances, financial difficulties, or any other reasons. This no refund policy applies to all types of payments including one-time project payments, advance deposits, milestone payments, monthly retainer fees, subscription charges, consultation fees, setup fees, rush delivery charges, and any other payments made for our services through the Razorpay payment gateway.
Nature of Digital Services - No Physical Shipping
FirstAds Digital specializes exclusively in providing digital services and does not sell or ship any physical products. Our services include digital marketing strategy and execution, search engine optimization, website design and development, social media marketing, content creation, pay-per-click advertising management, email marketing, brand consulting, market research, and related digital solutions. Since all our services are digital in nature and delivered electronically, there is no physical shipping, delivery charges, or courier services involved. All deliverables are provided digitally through email, cloud storage links such as Google Drive or Dropbox, secure file transfer protocol, or through our client portal where you can log in and download your files. The term shipping in this policy refers to the electronic delivery and transfer of digital files, documents, website access, reports, and other digital assets created as part of your service engagement. Traditional shipping terms related to physical goods such as shipping delays, lost packages, damaged items, or return shipping do not apply to our services.
Payment Processing Through Razorpay
All payments for FirstAds Digital services are processed through Razorpay, a secure and PCI-DSS compliant payment gateway that ensures the highest standards of payment security and data protection. Razorpay supports multiple payment methods including all major credit cards such as Visa, MasterCard, American Express and Diners Club, debit cards from all Indian banks, net banking from over fifty banks across India, UPI payments through Google Pay, PhonePe, Paytm and BHIM, digital wallets including Paytm Wallet, Mobikwik, Freecharge and Airtel Money, and EMI options on select credit cards for eligible transactions. When you make a payment, your financial information is transmitted directly to Razorpay's secure servers using industry-standard encryption, and we do not store your complete card details, CVV numbers, or banking credentials on our servers. Once your payment is successfully processed through Razorpay, you will receive an instant payment confirmation on screen along with a transaction reference number, and a payment receipt will be automatically sent to your registered email address within a few minutes containing all transaction details including transaction ID, amount paid, date and time, payment method used, and invoice number. This payment confirmation constitutes proof of your purchase and your acceptance of our no refund policy, and you should retain this receipt for your records as it serves as confirmation that the transaction is final and non-refundable.
No Refunds Under Any Circumstances
To be absolutely clear and avoid any confusion or misunderstanding, refunds will NOT be provided under any of the following circumstances or any other circumstances not listed here. No refund will be issued if you change your mind after making payment or decide you no longer need the services for any personal, business, or financial reasons. If you are dissatisfied with the quality of work, results achieved, or outcomes of our services, no refund will be provided as long as we have delivered the services according to the agreed scope and professional industry standards. If project timelines are extended due to delays in receiving required information, materials, content, feedback, or approvals from your side, you will not be eligible for any refund. No refund will be given if you experience technical difficulties accessing deliverables, forget your login credentials, or face issues with your own systems or internet connectivity. If you violate our terms of service, engage in abusive behavior toward our team, provide false information, or make unauthorized chargebacks, you will not receive any refund and may face legal action. No refund will be provided for services that have already been rendered, work that has been completed, deliverables that have been provided, strategies that have been shared, or consultations that have been conducted regardless of whether you choose to use or implement them. If external factors beyond our control affect your project such as search engine algorithm updates, social media platform policy changes, third-party service disruptions, market conditions, or competitor actions, no refund will be issued. Any third-party costs incurred on your behalf including domain registration, hosting fees, SSL certificates, premium themes or plugins, stock photos, advertising budget spent on Google Ads or Facebook Ads, or any other external services are completely non-refundable under any circumstances. If you fail to make subsequent payments according to your payment schedule, miss renewal dates, or your payment method fails for recurring charges, no refund will be provided for any amounts already paid. Even if you believe there has been an error, miscommunication, or misunderstanding regarding the services, scope, pricing, or deliverables, no refund will be issued, though we will work with you to resolve any legitimate concerns through other means such as revisions or additional services within the agreed scope.
Cancellation Policy - No Refund Upon Cancellation
While you have the right to cancel your service engagement with FirstAds Digital at any time by providing written notice via email to info@firstadsdigital.com, please understand that cancellation does not entitle you to any refund whatsoever. If you cancel your services after payment has been made, you will not receive any refund regardless of whether work has started, how much work has been completed, or at what stage of the project the cancellation occurs. All payments made prior to cancellation are forfeited and will be retained by FirstAds Digital as compensation for resources allocated, opportunity costs, administrative overhead, and the time invested in your project up to the point of cancellation. Upon cancellation, all work on your project will cease immediately, you will receive only the deliverables that have been completed up to that point and for which full payment has been received, any work in progress will be stopped and will not be completed or delivered, and you will still be required to pay any outstanding invoices for work performed prior to cancellation. For ongoing services such as monthly SEO retainers, digital marketing management, or website maintenance subscriptions, you must provide at least thirty days written notice before your next billing cycle if you wish to cancel and avoid being charged for the following month. However, if you cancel after you have already been charged for a billing cycle, that payment is non-refundable and you will continue to receive services only until the end of that paid period. Automatic renewals will be stopped after receiving your cancellation notice, but no refund will be provided for the current billing period that has already been charged. If you have a long-term contract or committed service period, early cancellation may result in additional penalties or fees as specified in your service agreement, and you will still be responsible for those charges with no refund of amounts already paid.
Failed Transactions and Payment Issues
In some cases, your payment transaction through Razorpay may fail or be declined by your bank or card issuer due to various reasons such as insufficient funds, incorrect card details, expired cards, security restrictions, transaction limits, or technical issues with banking systems. If your payment fails, no amount will be deducted from your account and you can retry the payment after resolving the issue with your bank or trying an alternative payment method. However, if a payment is successfully processed and later reversed by your bank due to a technical error or banking issue, and then you make a second successful payment resulting in a duplicate charge, we will refund only the genuinely duplicate amount after thorough verification of both transactions with Razorpay and your bank, which may take seven to ten business days to investigate and process. This is the only circumstance under which any form of refund will be considered, and it applies strictly to accidental duplicate charges only, not to any refund of the actual service payment itself. If you experience payment failures repeatedly, please contact your bank to authorize online transactions or contact us at info@firstadsdigital.com for assistance with alternative payment arrangements.
Chargebacks Are Strictly Prohibited
Initiating a chargeback or payment dispute with your bank or card issuer without first attempting to resolve any issues directly with FirstAds Digital is strictly prohibited and will be treated as a serious breach of our service agreement and a fraudulent action. Before considering any chargeback, you must contact us at info@firstadsdigital.com to discuss your concerns and give us a reasonable opportunity to address and resolve the issue, which we are usually able to do quickly through direct communication. If you initiate an unjustified chargeback despite our clear no refund policy and after receiving the services or deliverables you paid for, we will immediately suspend all services, terminate your account, provide comprehensive evidence to your bank including service agreements, communication records, proof of delivery, and this refund policy to contest the chargeback, pursue legal action against you for fraud and breach of contract, seek recovery of the disputed amount plus chargeback fees which typically range from five hundred to fifteen hundred rupees per chargeback, seek recovery of legal fees and costs associated with defending against the chargeback, report the fraudulent chargeback to relevant authorities and credit bureaus, and permanently ban you from using our services in the future. Razorpay and banks maintain records of chargeback abuse, and repeated chargebacks can negatively impact your credit score and ability to make online purchases in the future. Chargebacks should only be used in cases of actual unauthorized transactions or fraud where you did not make the payment yourself, not as a way to circumvent our no refund policy or to obtain services without paying for them. We take chargeback fraud very seriously and will vigorously defend all unjustified chargebacks to protect our business and maintain fair practices.
Service Delivery and Timelines
All digital services and deliverables will be provided according to the timelines specified in your service agreement or proposal, which are estimates based on typical project durations and assume timely cooperation and input from your side. Delivery timelines for web development projects typically range from two to eight weeks depending on complexity, SEO services involve initial setup within two to four weeks followed by ongoing optimization, digital marketing campaigns are usually launched within one to two weeks after strategy approval, and content creation and market research deliverables are provided according to agreed schedules. All deliverables are delivered digitally via email with download links, through cloud storage platforms with secure access, via FTP upload to your server, or through our client portal where you can log in anytime to access your files and reports. You will receive email notifications when deliverables are ready for your review along with instructions for accessing them. Please note that delays in delivery timeline do not entitle you to any refund, particularly if the delays are caused by late provision of required materials or feedback from your side, or if delays result from factors beyond our reasonable control such as third-party service disruptions, force majeure events, or discovery of additional project complexities not apparent during initial scoping. Our commitment is to deliver quality work according to professional standards within reasonable timelines, and we will communicate proactively if any delays are anticipated, but delivery timing does not affect the non-refundable nature of payments already made.
Our Commitment to Quality Instead of Refunds
While we do not offer refunds, we are deeply committed to delivering high-quality work that meets professional standards and provides value to your business. Our focus is on getting things right through collaboration and iteration rather than issuing refunds after the fact. For every project, we include multiple rounds of revisions at key milestones to ensure the work meets your expectations and requirements within the agreed scope. For web development projects, we typically provide two to three rounds of revisions on designs and functionality allowing you to request changes to layouts, colors, content placement, and features. For digital marketing and SEO services, we continuously monitor performance metrics, optimize campaigns based on data and results, adjust strategies as needed, and provide regular detailed reports to keep you informed of progress and outcomes. For content creation and graphic design work, we offer revision rounds to refine the work based on your feedback regarding tone, style, messaging, visual elements, and brand alignment. We maintain open and transparent communication throughout every project with regular status updates, proactive problem-solving when challenges arise, and prompt responses to your questions and concerns. If you are dissatisfied with any aspect of our work at any stage, we strongly encourage you to communicate with us immediately so we can address your concerns through the revision process, make necessary adjustments within the project scope, or find alternative solutions to ensure your satisfaction. Most issues can be resolved through good communication and collaboration, and our goal is always to deliver work that meets your needs and exceeds your expectations within the framework of our agreed service terms. However, please understand that revisions must be requested within reasonable timeframes as specified in your service agreement, typically within seven to fourteen days after deliverable submission, and revisions are limited to changes within the original scope rather than additions of new features or entirely new deliverables which would require additional payment.
Dispute Resolution Process
If you have any complaint, concern, or dispute regarding our services, billing, deliverables, or any other matter, you must contact us directly first before taking any other action. Send a detailed email to info@firstadsdigital.com explaining the issue, providing relevant documentation or evidence, and stating what resolution you are seeking. We will acknowledge receipt of your complaint within two business days and will conduct a thorough and fair review of the situation, examining all relevant project materials, communications, agreements, and records. We will respond to you within five to seven business days with our findings and proposed resolution which may include additional revisions, modifications to deliverables, additional services within scope, or other reasonable remedies, but will not include any refund as per our no refund policy. If you are not satisfied with our initial response, you may request escalation to senior management who will conduct an independent review and provide a final decision. The decision of senior management is final and binding, and no further internal appeals will be considered. If a dispute cannot be resolved through our internal process and you wish to pursue legal action, both parties agree that any legal proceedings will be conducted exclusively in the courts of Gurugram, Haryana, India, and will be governed by Indian law. However, we strongly encourage resolving all disputes through direct communication and good faith negotiation rather than costly and time-consuming legal proceedings, as most issues can be addressed satisfactorily through dialogue and collaboration.
International Payments Through Razorpay
For clients located outside India, we accept international payments through Razorpay's international payment processing system which supports major credit cards and payment methods from countries around the world. International transactions may be processed in US Dollars or Indian Rupees depending on the agreed currency in your service agreement. Please note that international payments may incur additional fees including foreign transaction fees charged by your bank or card issuer typically ranging from two to four percent of the transaction amount, currency conversion fees or exchange rate markups applied by your financial institution, and international processing fees charged by Razorpay for cross-border transactions. These additional fees are beyond our control and are charged by third parties, and the total amount debited from your account may be higher than the invoice amount due to these charges. All international payments are subject to the same strict no refund policy as domestic payments, and no refunds will be provided for any reason including currency fluctuations, exchange rate differences, or additional fees charged by banks or payment processors. We recommend checking with your bank regarding their international transaction fees before making payment, and you acknowledge that by completing an international payment you accept all associated fees and agree to the no refund policy.
Recurring Payments and Subscriptions
For ongoing services such as monthly SEO retainers, digital marketing management, or website maintenance packages, you may opt for automatic recurring payments processed through Razorpay for your convenience. By enrolling in recurring payments, you authorize FirstAds Digital and Razorpay to automatically charge your selected payment method on the scheduled billing date each month, quarter, or year according to your subscription plan. You will receive an invoice via email after each successful automatic payment for your records. All recurring payments are subject to the same no refund policy, meaning that once a recurring payment is processed, it is final and non-refundable even if you cancel your subscription immediately after being charged. To avoid being charged for the next billing cycle, you must cancel your subscription and stop recurring payments by providing written notice at least thirty days before your next scheduled billing date. Cancellations received less than thirty days before the billing date may not be processed in time to prevent the next automatic charge, and no refund will be provided for that charge. If a recurring payment fails due to insufficient funds, expired card, or other payment issues, we will attempt to process the payment again after a few days, and if payment continues to fail, your services may be suspended until payment is received. You are responsible for ensuring your payment method remains valid and has sufficient funds for all scheduled recurring charges, and we are not responsible for any bank fees, overdraft charges, or other consequences resulting from failed payment attempts.
Third-Party Costs Are Non-Refundable
Many digital marketing and web development projects require the purchase of third-party services, tools, or assets on behalf of clients to successfully complete the project. These third-party costs are completely and absolutely non-refundable under any circumstances as they are paid to external vendors and service providers who have their own no refund policies. Third-party costs that are non-refundable include but are not limited to domain name registration fees paid to domain registrars, web hosting packages and server costs paid to hosting providers, SSL security certificates for website encryption and security, premium WordPress themes or website templates purchased for your site, premium plugins or software licenses required for website functionality, stock photographs or images licensed from stock photo websites, advertising budget spent on platforms such as Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, or other paid advertising channels where the money is paid directly to the advertising platform for ad placements and cannot be recovered, SMS credits or email marketing credits consumed during campaign execution, third-party API access fees for integration with external services, and any other external services or tools purchased specifically for your project. When you engage our services knowing that third-party costs will be incurred, you explicitly agree that these costs are non-refundable even if you cancel the project, are dissatisfied with outcomes, or request a refund for any other reason. These third-party costs are typically itemized separately in your invoice and are clearly identified as non-refundable external expenses to ensure transparency and your full understanding before payment is made.
Your Acknowledgment and Agreement
By making any payment to FirstAds Digital through the Razorpay payment gateway, clicking the payment button, completing the payment process, or signing a service agreement with us, you explicitly and irrevocably acknowledge and agree to the following terms. You confirm that you have carefully read and fully understood this entire Refund and Shipping Policy including the strict no refund policy for all services and payments. You agree that all payments made are final, non-refundable, and non-reversible under any circumstances. You understand that digital services are fundamentally different from physical products and cannot be "returned" once delivered or once work has commenced. You accept full responsibility for your purchase decision and confirm that you have evaluated whether our services meet your needs before making payment. You agree not to initiate chargebacks or payment disputes with your bank except in cases of actual unauthorized transactions or fraud, and you understand that unjustified chargebacks will result in legal action and additional fees. You acknowledge that this no refund policy is a material term of our service agreement and that you would not have been offered services at the stated price without this policy in place. You confirm that no employee or representative of FirstAds Digital has made any promises, guarantees, or representations regarding refunds that contradict this written policy, and you agree that this written policy supersedes any verbal communications. You understand that by proceeding with payment despite this no refund policy, you are making an informed decision and accepting all associated risks and terms.
Changes to This Policy
FirstAds Digital reserves the right to modify, update, or change this Refund and Shipping Policy at any time without prior notice to reflect changes in our business practices, payment processing procedures, legal requirements, or for any other reason we deem necessary. Any changes to this policy will be effective immediately upon posting the revised policy on our website at https://firstadsdigital.com/, and the Last Updated date at the top of this page will be revised to indicate when the most recent changes were made. However, any changes to this policy will not affect service agreements or payments that were made prior to the policy change unless required by applicable law, and the policy in effect at the time you made your payment will govern any matters related to that specific transaction. For new purchases or service engagements made after a policy update, the new policy terms will apply from the date of purchase. We encourage you to review this policy periodically and particularly before making any new payment or engaging new services to ensure you understand the current terms. Your continued use of our services and processing of payments after any modifications to this policy constitutes your acceptance of and agreement to be bound by the updated terms.
