Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for our services or create an account with us, request information about our digital marketing services, subscribe to our newsletters or marketing communications, fill out contact forms or request quotes for our services, make payments through our website, or participate in surveys, contests, or promotional activities we conduct. This information may include your full name, email address, phone number, company name, business address, payment information, and any other information you choose to provide to help us serve you better.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions through various technologies. This includes your IP address, browser type and version, operating system, referring URLs from which you accessed our site, pages you viewed during your visit, time spent on different pages, links you clicked, and unique device identifiers that help us understand how you interact with our platform.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and provide personalized services. These cookies help us understand user preferences, track website performance metrics, deliver customized content based on your interests, and improve overall functionality. You have full control over cookie settings through your browser preferences, though please note that disabling cookies may limit access to certain features and functionalities of our website.

How We Use Your Information

We use the information collected from you for multiple essential purposes that enhance your experience with FirstAds Digital. Primarily, we process and manage all payment transactions securely through Razorpay, our integrated payment gateway partner, which ensures that your financial data is protected with advanced encryption and security measures throughout the transaction process. Your contact information enables us to provide dedicated customer support, respond efficiently to your inquiries, and maintain open communication channels for any questions or concerns regarding our digital marketing, SEO, web development, and market research services. We continuously analyze website usage patterns and user feedback to improve our platform's functionality, refine our service delivery, and introduce new features that align with our clients' evolving needs. Furthermore, if you have opted in to receive communications from us, we will keep you informed with regular updates, newsletters, promotional offers, industry insights, and announcements about new services that can help accelerate your business growth in the digital landscape.

Payment Information Security

All payment transactions are processed through Razorpay, a secure PCI-DSS compliant payment gateway. We do not store your complete credit card, debit card, or net banking information on our servers. Razorpay uses industry-standard encryption and security protocols to protect your payment information.

When you make a payment, your financial information is transmitted directly to Razorpay's secure servers. For more information about how Razorpay handles your payment data, please review Razorpay's Privacy Policy at https://razorpay.com/privacy/

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers include payment processors like Razorpay for secure transaction processing, email service providers for sending communications and newsletters, analytics providers to help us understand website usage and user behavior, cloud hosting and storage providers for maintaining our infrastructure, and customer relationship management (CRM) systems for managing client relationships effectively. All these third parties are contractually obligated to keep your information confidential and use it only for the specific purposes we have designated.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government regulation. This includes compliance with national security requirements, law enforcement investigations, or legal proceedings where disclosure is necessary or appropriate.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for specific purposes. This includes sharing information with business partners for joint marketing initiatives, event collaborations, or other mutually beneficial arrangements that you have approved.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These comprehensive measures include SSL/TLS encryption for all data transmission between your browser and our servers, secure server infrastructure with regular security updates and patches to protect against vulnerabilities, robust access controls and multi-factor authentication mechanisms to prevent unauthorized access, regular security audits and vulnerability assessments conducted by third-party security experts, comprehensive employee training programs on data protection and confidentiality requirements, and restricted access to personal information on a strict need-to-know basis with detailed access logs maintained for accountability. However, no method of transmission over the internet or electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information for business or legal purposes, we will securely delete or anonymize it using industry-standard data destruction methods. The factors that determine our retention periods include the nature and duration of the services provided to you, applicable legal and regulatory requirements such as tax laws and financial reporting obligations, the need to resolve disputes or enforce our agreements, and fraud prevention and security purposes to protect our business and customers from malicious activities.

Your Rights and Choices

You have certain important rights regarding your personal information under applicable data protection laws. You have the right to access the personal information we hold about you and request a copy of such data in a commonly used format. You can request correction or updating of any inaccurate or incomplete information we maintain about you to ensure our records are accurate and current. You have the right to request deletion of your personal information, subject to our legal obligations to retain certain data for compliance, accounting, or dispute resolution purposes. You can opt-out from receiving marketing communications at any time by clicking the unsubscribe link included in all our promotional emails or by contacting us directly using the information provided at the end of this policy. You have the right to data portability, meaning you can request a copy of your data in a structured, commonly used, and machine-readable format that can be transmitted to another service provider. Additionally, you can object to the processing of your information for certain purposes, such as direct marketing or profiling, and we will respect your wishes unless we have compelling legitimate grounds to continue processing. To exercise any of these rights, please contact us using the information provided in the Contact Us section below, and we will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children or minors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately using the contact details provided below, and we will take prompt steps to investigate and delete such information from our systems.

International Data Transfers

Your information may be transferred to, stored at, and processed in countries other than your country of residence, including locations where we maintain servers or engage service providers. These countries may have data protection laws that are different from the laws of your country and may not provide the same level of protection. However, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including the use of standard contractual clauses approved by relevant data protection authorities, adequacy decisions, or other legally recognized transfer mechanisms.

Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned, operated, or controlled by FirstAds Digital. We are not responsible for the privacy practices, content, or security of these third-party sites, and this Privacy Policy does not apply to information collected by these external parties. We encourage you to carefully review the privacy policies and terms of service of any third-party sites you visit to understand how they collect, use, and protect your personal information.

Updates to Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. Any changes will be effective immediately upon posting the updated Privacy Policy on our website, and the "Last Updated" date at the top of this policy will be revised to indicate when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acknowledgment and acceptance of the updated terms and your agreement to be bound by them.